LEGAL

Privacy Policy

Your Privacy Matters

At Flattrade, we take your privacy seriously. This policy describes how we handle your personal information and the steps we take to protect it. We are committed to transparency and giving you control over your data.

Table of Contents

1. Introduction 2. Information We Collect 3. How We Use Your Information 4. Information Sharing and Disclosure 5. Data Security 6. Data Retention 7. Your Rights 8. Cookies and Tracking 9. Changes to This Policy

1. Introduction

Flattrade Broking Private Limited ("Flattrade", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and trading services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our Services.

**Personal Information:**
  • Full name and date of birth
  • PAN (Permanent Account Number)
  • Aadhaar number for e-KYC verification
  • Contact information (email, phone, address)
  • Bank account details
  • Demat account information
  • Occupation and income details
  • Photographs and signatures
**Financial Information:**
  • Trading history and portfolio holdings
  • Transaction details
  • Account balances and statements
**Technical Information:**
  • Device information (type, OS, browser)
  • IP address and location data
  • App usage data and preferences
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes including:

**Service Delivery:**
  • Opening and maintaining your trading account
  • Processing transactions and executing trades
  • Providing customer support
  • Sending account statements and confirmations
**Compliance and Security:**
  • KYC (Know Your Customer) verification
  • AML (Anti-Money Laundering) compliance
  • Fraud detection and prevention
  • Regulatory reporting to SEBI, exchanges, and other authorities
**Communication:**
  • Sending important service updates
  • Marketing communications (with your consent)
  • Responding to your inquiries
**Improvement:**
  • Analyzing usage patterns to improve our Services
  • Developing new features and products
  • Conducting research and analytics

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

**Regulatory Requirements:**
  • Stock exchanges (NSE, BSE, MCX)
  • Securities and Exchange Board of India (SEBI)
  • Depositories (CDSL, NSDL)
  • Other regulatory bodies as required by law
**Service Providers:**
  • Payment processors and banks
  • KYC verification services
  • Cloud storage providers
  • IT service providers
**Legal Obligations:**
  • Court orders and legal processes
  • Government requests
  • To protect our rights and safety

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your information:

**Technical Safeguards:**
  • 256-bit SSL encryption for data transmission
  • Two-factor authentication (2FA)
  • Regular security audits and penetration testing
  • Secure data centers with access controls
**Operational Safeguards:**
  • Employee training on data protection
  • Access controls based on job responsibilities
  • Regular monitoring and logging
  • Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our safeguards.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records

Under SEBI regulations, we are required to maintain records of client information and transactions for a minimum of:

  • 5 years after the business relationship ends
  • 8 years for certain transaction records

After the retention period, we securely delete or anonymize your information.

7. Your Rights

You have certain rights regarding your personal information:

  • **Access:**You can request a copy of your personal data held by us.
  • **Correction: You can request correction of inaccurate or incomplete information.
  • **Deletion:**You can request deletion of your data, subject to legal and regulatory requirements.
  • **Opt-out:**You can opt out of marketing communications at any time.
  • **Data Portability:**You can request your data in a commonly used format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Authenticate your sessions
  • Analyze usage patterns
  • Improve our Services
Types of Cookies:
  • Essential cookies (required for functionality)
  • Analytics cookies (to understand usage)
  • Preference cookies (to remember your choices)

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will post the updated policy on our website
  • We will update the "Last updated" date
  • For significant changes, we will notify you via email or in-app notification

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

Contact Our Privacy Team

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer: [email protected]

Phone: 7824-003-757

Address: Flattrade Broking Private Limited, 123 Anna Salai, Chennai - 600018